Privacy & Cookies — Fracture Studios

Oct 13, 2026 · @Andrew Turner

Last updated: October 2026

Who we are

This website is run by Fracture Studios Ltd, a footwear design consultancy registered in England and Wales (company number 13738597). Our registered office is Mill House, Court Farm, Church Lane, Worcester, WR5 2PS, England.

Fracture Studios Ltd is the data controller for personal information collected through this website. For any questions about this policy or your data, contact info@fracturestudios.co.uk.

What we collect

When you use the contact form: your name, email address, company name (if given) and the content of your message.

When you book a call: your name, email address, the time you book and any notes you add. Bookings are handled by Calendly.

When we work together: contact and billing details, project correspondence and the information needed to issue and receive payment on invoices. Card payments are processed by Squarespace Payments. We never see or store your full card details.

When you browse the site: technical information such as your browser, device, approximate location and the pages you visit, collected through cookies (see Cookies below).

We don't collect special category data, and we don't knowingly collect information from anyone under 18.

How we use it and why

Replying to enquiries and arranging calls. We do this because we have a legitimate interest in responding to people who contact us.

Delivering design work, invoicing and getting paid. We need this information to carry out our contract with you.

Keeping financial and tax records. We’re legally required to keep these.

Understanding how the site is used. We only do this with your consent, given through the cookie banner.

We don’t sell your data, use it for automated decision-making, or add you to a mailing list without asking.

Who we share it with

We only share information with the services that run this business:

•      Squarespace: website hosting, the contact form, invoicing and payments

•      Calendly: call booking

•      Microsoft (via GoDaddy): business email

•      Our accountant and HMRC: where required for accounting and tax

Each of these acts on our instructions or under its own legal obligations, and is required to keep your data secure.

International transfers

Some of these providers, including Squarespace and Calendly, store data in the United States. Where data leaves the UK, it's protected by UK-approved safeguards, such as the UK–US Data Bridge or standard contractual clauses.

How long we keep it

•      Enquiries that don't lead to work: up to 2 years, then deleted.

•      Client and invoicing records: 6 years from the end of the financial year they relate to, as UK law requires.

•      Call booking details: up to 2 years.

Your rights

Under UK data protection law, you can:

•      ask for a copy of the information we hold about you

•      ask us to correct it or delete it

•      object to or restrict how we use it

•      ask for it in a portable format

•      withdraw consent at any time, for example by changing your cookie settings

To make a request, email info@fracturestudios.co.uk. We'll respond within one month.

Cookies

Cookies are small files stored on your device when you visit a website.

Strictly necessary cookies keep the site working and secure. These are always on.

Analytics and performance cookies help us understand how visitors use the site. These are only set if you accept them in the cookie banner.

Third-party cookies are set by Calendly when the booking calendar loads, so it can work and remember your choices.

You can change your choice at any time using the cookie settings link at the bottom of the site, or by clearing cookies in your browser. Blocking some cookies may stop parts of the site, such as booking, from working properly.

For details of the specific cookies used, see Squarespace's and Calendly's cookie policies.

Security

We use reputable providers with encryption and access controls, and we limit access to personal data to what's needed to run the business.

Complaints

If you're unhappy with how we've handled your data, please contact us first at info@fracturestudios.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date at the top.